FAQ & Site Info

Terms of Service

The shipping is done directly from Bali, Indonesia, via the post company Pos Indonesia.

1) EXPRESS SHIPPING: delivery time 10 days maximum

- Recommended if you wish to receive your jewelry for a special date
- Included in the "Special gifts" section
- Free for all orders > 150 $ US (select "Express shipping" and enter the valid coupon code)

2) REGULAR REGISTERED SHIPPING: delivery time from 10 days up to 2 months

Generally the delivery time is less than 1 month, but during crowded periods of the year (Xmas, holidays...) and to some US and canadian states, the time can go up to 2 months.

3) TRACKING:

- It's done on internet thanks to the tracking number
- We email our clients: 10 days after shipping if Express, 2 months after shipping if Regular


4) REFUND POLICY

- All our items are exchangeable or refundable within 8 days after reception, provided they haven't been worn and are returned in the state we sent them to you.

- Shipping fees are the responsibility of customer.

5) CREATE A RELATIONSHIP WITH OUR CLIENTS

We aim at creating a real relationship with our clients. We invite you to sign up to our Newsletter and follow us on social medias:
https://www.instagram.com/sembilanjewelry/
https://www.pinterest.com/sembilanjewelry/
https://www.facebook.com/sembilanjewelry/?ref=hl

We reserve many gifts and discounts to our best clients.

6) DAMAGED OR LOST PACKAGE

Once the packages leave us, they are in the hands of the postal system and Sembilan is not hold responsible for replacing the contents of packages lost or damaged in the mail.

7) CUSTOMS

For international purchases, package can be opened by customs services. Sembilan informs the buyer is responsible for all customs duties and / or any fees you may pay at the arrival of items.
Those fees and duties vary from one country to another, we encourage all buyers to familiarize themselves with their country's customs regulations when making international purchases.